LOZMA POLICY
Effective date: June 26, 2026
Support: support@lozma.com
Store operator: Beijing Qingling Culture Communication Co., Ltd. (北京青翎文化传播有限公司), Beijing, China.
LOZMA collects and uses personal information only as reasonably needed to operate the website, process orders, provide support, protect the store and meet operational, legal, tax, dispute and security needs.
Information we collect
- Information you provide through WordPress or WooCommerce customer accounts, including name, email address, login-related account details and order history.
- Order, billing, delivery and contact details needed to process purchases and arrange delivery.
- Contact form messages, order numbers, enquiry types and support communications.
- Private support tickets created in WordPress admin so LOZMA can respond to and review enquiries.
- Technical information such as cookies, IP address, browser details and security logs where needed for cart, checkout, login, fraud prevention and website security.
- Payment status and transaction references provided by PayPal or other payment providers. LOZMA does not store your full PayPal login credentials or full payment card details.
How we use information
- Processing orders and arranging delivery.
- Managing customer accounts, carts, checkout and order records.
- Responding to contact form messages and support enquiries.
- Fraud prevention, payment verification, website security and abuse prevention.
- Meeting operational, legal, tax, dispute and record-keeping needs.
Service providers
Relevant information may be processed by WordPress, WooCommerce, PayPal, logistics carriers, hosting providers and necessary technical service providers. Information may be processed in China or other countries where LOZMA, hosting providers, payment providers, carriers or technical providers operate.
Cookies
The site may use necessary cookies for cart, checkout, account login, fraud prevention, security and core website functionality.
Retention
Records are retained only for as long as reasonably needed for order handling, customer support, legal, tax, dispute, fraud prevention, security and operational requirements.
Your requests
You may contact support@lozma.com to request access, correction, or deletion of personal information, subject to legal, order, tax, security, and operational requirements.
Children and minors
LOZMA is intended for customers who can lawfully use the website and make online purchases. If a parent or guardian believes a minor has provided personal information, they should contact LOZMA so the request can be reviewed.
Security
No online system can be described as absolutely secure, but reasonable safeguards should be maintained for store operations.
