LOZMA POLICY
Effective date: June 26, 2026
Support: support@lozma.com
Store operator: Beijing Qingling Culture Communication Co., Ltd. (北京青翎文化传播有限公司), Beijing, China.
By using this website or placing an order, you agree to use the site lawfully and provide accurate information required to process your order.
Product information and prices
- Store currency is AUD unless the store checkout states otherwise.
- Product details, prices, availability, and promotions may change without notice.
- We may correct pricing, stock, content, or technical errors where reasonably necessary.
- Product images and descriptions may show reasonable display differences, but should not be used to mislead customers.
Orders and payment
- Submitting an order is an offer to purchase the selected products.
- An order is accepted when LOZMA confirms it or begins fulfilment, unless the order is cancelled or refused.
- LOZMA may refuse or cancel an order for suspected fraud, payment issues, address problems, stock unavailability, pricing or content errors, or other reasonable operational reasons.
- Payments may be processed by PayPal or another third-party payment provider. Their own terms and privacy practices may apply to the payment process.
Shipping
Shipping options, costs and available delivery methods are shown at checkout where available. Customers are responsible for providing accurate contact and delivery details. See the Shipping Policy for current shipping information.
Returns and refunds
Return, refund and cancellation requests are handled according to the Return & Refund Policy and applicable rights.
Customer accounts
If you create or use a customer account, you are responsible for keeping your login details secure and for ensuring account and order information is accurate.
Intellectual property
Website design, text, graphics, and brand elements are owned by or licensed to LOZMA and may not be copied or reused without permission, except as allowed by law.
Prohibited website use
You must not misuse the website, interfere with security, attempt unauthorised access, submit false information, scrape content at unreasonable scale, or use the site for unlawful, harmful or fraudulent purposes.
Liability and consumer rights
To the extent allowed by law, LOZMA is not liable for indirect or consequential losses arising from site use or product purchase. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law.
Force majeure
LOZMA is not responsible for delay or failure caused by events outside reasonable control, including carrier delays, customs processes, public holidays, weather, technical outages, supply disruption or government action.
Policy and terms updates
LOZMA may update these Terms or related policies from time to time. The version published on this website applies from the stated effective date.
Contact
Contact support@lozma.com for questions about these terms.
